Recommending a security company requires a great deal of trust. Not only does the security provided need to meet you and your client’s requirements, but you also need to know that the security company will treat the client with respect.
That is why TSI offer bespoke solutions based around the individual needs. We always aim to survey the property first so that we can arrive on site knowing the job in detail rather than simply trying to handle it over the phone. We also allocate a supervisor to liaise with the client and ensure a trouble-free installation. Small details, but they are the difference between good and excellent feedback.
An insurer’s clients were acquiring increasing values of jewellery. However, they were unable to find a suitable location due to the weight of the safe and were reluctant to upgrade their existing unit.
TSI developed a safe locking system called ProSync. Designed in consultation with insurance and loss prevention specialists, ProSync offers 24/7 realtime monitoring of all safe activity. It can also be retrofitted to most existing safes without the need for replacement.
At the end of the day it’s about what you think. Here are some of our clients’ comments…
‘We have worked with TSI for over five years and will continue to do so. They have wide knowledge of physical and electronic protections with a cheerful, professional approach. TSI staff ensure that the solutions are workable for the customer. Adding their reliability makes TSI our installers of choice.’
‘I work with High Net Worth individuals handling their insurance requirements and have come across multiple security firms over the years. My clients and the service they receive is of the utmost importance and any recommendations I make are carefully considered. Discretion, technical knowledge, expertise together with an exemplary level of service is crucial. TSI consistently meet and exceed my clients requirements, they are experts in their field and I never hesitate to recommend their services.’
Private Client Manager
‘I have worked with and recommended TSI for many years. Their technical knowledge is outstanding and their service consistently excellent. TSI listen to the needs of the customer and offer appropriately designed, often bespoke, security solutions. Offering a range of high quality products TSI have built an enviable reputation.’
Director, Risk Management
‘I’ve been involved with HNW insurance for over 30 years. I would always use Mike Cripps. He’s very knowledgeable knows the safe industry and products inside out but perhaps more importantly he is wonderful with clients. He immediately puts them at ease, has a great personality and makes the whole transaction simple and painless. He gives great client service!’
Client and Risk Director
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