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    Total Security Installations LTD

    Quality Policy

    Our vision is to be the UK’s finest in our industry.  We aim to deliver some simple promises to our customers:

    • Provide reliable service from a dedicated technician who understands their needs.
    • Give a rapid response to their queries, problems, or emergencies.
    • Give them professional advice on the most appropriate product or service.
    • Communicate clearly, giving feedback & making recommendations.
    • Provide clear & accurate invoices.

    Our Goal is to promote a positive culture by delivering consistently high-quality service to our customers. In so doing we commit to provide the resources and an environment to meet both our obligations and aspirations to demonstrate we are experts in security.

    We are ISO 9001:2015 accredited. Providing assurance to our customers and confidence and guidance to our colleagues. The key elements of this system lay out:

    • The expectations that all colleagues must adhere to their key quality responsibilities, regardless of function, location, or level in the organisation.
    • The processes by which we carry out our work from taking an enquiry from a customer, to providing the service agreed and collecting payment.
    • The standards of behaviour we expect from our colleagues and managers in working to these processes and delivering these services.
    • The reporting, reviewing, auditing, and actioning of our compliance and performance to these standards and processes.
    • The technical training and competence required from our colleagues to deliver outstanding service safely and consistently to our customers.

    The scope of certification is applied to the Company’s operations and covers:

    The Design, Installation, Commissioning and Maintenance of Electronic Security systems including Access Control, Video Surveillance & Intruder Alarm Systems in accordance with the requirements of BS EN ISO 9001: 2015 and NSI SSQS101, NSI NCP 104, NSI NCP 109, PD6662 and BS7858.

    Incorporating the requirements of BAFE scheme SP203-1 for the following modules Design, Installation, Commissioning and Maintenance of Fire Detection and Fire Alarm systems in accordance with the requirements of BS5839 Parts 1 and Part 6.

    As part of our quality commitment, we are working to the Quality Standard working in conjunction with our own set of operating procedures. Maintaining these objectives are achieved through:

    • Continuous registration to ISO 9001:2015 and conformance to internal operating procedures with ongoing performance analysis of quality related activities and management review meetings.
    • Comprehensive scheduled internal audit reviews by professionally trained internal auditors. Adopting and driving best practice through membership and assessments by, industry accreditation from NSI and SafeContractor.
    • Regular communication to all colleagues on customer care and quality matters.